Delete account and data
You can delete your CritCase account and all associated data at any time. Deletion covers: your account (including email address and name), the cloud backup of your training progress, leaderboard entry and nested moderation flags, leaderboard opt-out marker, challenges, feedback, notification token and RevenueCat subscriber data. When you use the in-app deletion feature, local data on your device and the current Firebase installation ID are also deleted.
Option 1: Delete in the app (recommended – fastest)
Deletion requires no request to us – everything happens directly in the app.
Your App User ID is also shown under Settings, should you need it later.
This initiates deletion of local data, the current Firebase installation ID, cloud data, and your account in one step. If deletion cannot complete, it is reported as failed and can be retried. If a Firebase service is used later, it creates a new installation ID unrelated to the deleted one.
Option 2: Request deletion without the app installed
If you have uninstalled the app, you can request deletion without reinstalling it. Email privacy@critcase.app with one of the following so we can locate your account:
- Your App User ID – shown in the app under Settings (fastest processing), or
- The email address you signed in with (Apple or Google)
Did you use Apple's “Hide My Email”? Then your account is registered under a relay address (ending in @privaterelay.appleid.com or @private.icloud.com). You can find this address by signing in at appleid.apple.com → Sign-In & Security → Hide My Email.
Identity verification and response time
To protect your data against unauthorised deletion requests, we need to confirm that you are entitled to request deletion of the account. Your user ID and email address help us locate the correct account; the user ID alone is not sufficient confirmation. We arrange the necessary verification through privacy@critcase.app. Do not send passwords or one-time codes. We respond without undue delay and no later than one month after receiving your request.
What is deleted – and what is not?
⚠️ Deletion is permanent and cannot be undone. The following is deleted:
- Your account (including email address and name)
- The cloud backup of your training progress (points, level, achievements, statistics)
- Your leaderboard entry, opt-out marker, and nested moderation flags
- All your challenges
- Feedback and notification token
- Subscriber data (purchase record) at RevenueCat
- The current Firebase installation ID when you delete in the app
A pseudonymous erasure safety fence containing a SHA-256 hash of the user ID and two controller timestamps is created when deletion starts. See section 3.9 of the Privacy Policy for its purpose and retention.
Exception for banned users only: If the account is already subject to a moderation ban, the moderation reason, nickname and all other user content are deleted, but the controller timestamps bannedAt and purgeAfter remain under the pseudonymous Firebase user ID so deletion cannot act as a self-service unban. Legal basis: legitimate interest in abuse prevention and preserving an existing moderation decision (GDPR Art. 6(1)(f)). purgeAfter = bannedAt + 180 days, so retention after deletion is at most 180 days from the ban and may be shorter; daily cleanup deletes the minimized marker after the deadline.
What is not deleted: The subscription itself and its billing at the App Store / Google Play are managed by Apple and Google – not by us – and are not affected by deleting the account.
Good to know
- Subscription: Deleting your account does not cancel an active subscription. Cancel the subscription via the App Store or Google Play before or after deletion – otherwise billing continues.
- Apple sign-in: If your account is deleted via this page (without the app), we cannot revoke the Apple sign-in authorization on your behalf. You can remove it yourself under Settings → Apple ID → Sign-In & Security → “Stop Using Apple ID” for CritCase.
- Retention after deletion: Active account data is removed when deletion completes, subject to the two limited exceptions disclosed above: the short-lived erasure fence and, only for banned users, the minimized moderation marker. The fence receives its first purge date after seven days; daily cleanup and retries after failures can add delay. If a linked Firebase account still exists, deletion is treated as incomplete and can be retried; the fence deadline is renewed. The minimized moderation marker is deleted daily after
bannedAt + 180 days. Residual copies in backups are purged within 180 days (Firebase). - Deletion is permanent – progress and statistics cannot be restored. The old RevenueCat linkage is erased, but a valid App Store or Google Play purchase can later be associated with a new profile if you explicitly choose “Restore Purchases”.
Contact
Have questions about data deletion or privacy?
Email: privacy@critcase.app
General support: support@critcase.app
See also our Privacy Policy for more information on how we process data.