Delete account and data
You can delete your CritCase account and all associated data at any time. Deletion covers: your account (including email address and name), the cloud backup of your training progress, leaderboard entry, challenges, feedback, notification token and RevenueCat subscriber data. Local data on your device is deleted at the same time when you use the in-app deletion feature.
Option 1: Delete in the app (recommended – fastest)
Deletion requires no request to us – everything happens directly in the app.
Your App User ID is also shown under Settings, should you need it later.
This deletes all local data, all cloud data and your account in one step –.
Option 2: Request deletion without the app installed
If you have uninstalled the app, you can request deletion without reinstalling it. Email privacy@critcase.app with one of the following so we can locate your account:
- Your App User ID – shown in the app under Settings (fastest processing), or
- The email address you signed in with (Apple or Google)
Did you use Apple's “Hide My Email”? Then your account is registered under a relay address (ending in @privaterelay.appleid.com or @private.icloud.com). You can find this address by signing in at appleid.apple.com → Sign-In & Security → Hide My Email.
Identity verification and response time
To protect your data against unauthorised deletion requests, we verify your identity before deleting – normally by the request being sent from the email address the account is registered with, or by you providing the App User ID. We respond to and execute requests without undue delay, and at the latest within 30 days (GDPR Art. 12).
What is deleted – and what is not?
⚠️ Deletion is permanent and cannot be undone. The following is deleted:
- Your account (including email address and name)
- The cloud backup of your training progress (points, level, achievements, statistics)
- Your leaderboard entry
- All your challenges
- Feedback and notification token
- Subscriber data (purchase record) at RevenueCat
What is not deleted: The subscription itself and its billing at the App Store / Google Play are managed by Apple and Google – not by us – and are not affected by deleting the account.
Good to know
- Subscription: Deleting your account does not cancel an active subscription. Cancel the subscription via the App Store or Google Play before or after deletion – otherwise billing continues.
- Apple sign-in: If your account is deleted via this page (without the app), we cannot revoke the Apple sign-in authorization on your behalf. You can remove it yourself under Settings → Apple ID → Sign-In & Security → “Stop Using Apple ID” for CritCase.
- Backups: Data is deleted from our systems without undue delay; residual copies in backups are purged within 180 days (Firebase).
- Deletion is permanent – progress, purchase linkage and statistics cannot be restored.
Contact
Have questions about data deletion or privacy?
Email: privacy@critcase.app
General support: support@critcase.app
See also our Privacy Policy for more information on how we process data.