Delete account and data

How to delete all your data from CritCase.

Delete everything from the app (recommended)

The easiest way to delete all your data — both locally and from the cloud — is directly in the app:

1
Delete all my data

Go to Settings → Danger Zone → Delete all my data. This deletes:

  • All local game data (points, level, achievements, statistics)
  • Your leaderboard entry from the server
  • All your challenges from the server
  • Your anonymous account
  • All settings and preferences

Everything is deleted immediately — you do not need to contact us separately. The app handles deletion of both local and cloud data in one step.

Other options

2
Reset local progress only

Go to Settings → Danger Zone → Reset progress. This only deletes local game data, but keeps cloud data (leaderboard, challenges).

3
Uninstall the app

By uninstalling CritCase from your device, all local data is permanently deleted. Cloud data is not automatically deleted when uninstalling.

Manual deletion request

If you cannot use the app (e.g. after uninstalling), you can request deletion of cloud data via email:

Email: support@critcase.app

We will process your request within 30 days in accordance with GDPR.

Cancelling subscription

If you have a CritCase Pro subscription, you must cancel it separately:

🍎
iOS (Apple)

Go to Settings → [Your name] → Subscriptions on your iPhone/iPad. Find CritCase and tap "Cancel Subscription".

▶️
Android (Google Play)

Go to Google Play → Menu → Subscriptions. Find CritCase and tap "Cancel".

⚠️ Important: Uninstalling the app does not automatically cancel your subscription. You must cancel the subscription separately via the App Store or Google Play.

What happens when data is deleted?

⚠️ Deletion is permanent and cannot be undone.

Contact

Have questions about data deletion or privacy?

Email: support@critcase.app

See also our Privacy Policy for more information on how we process data.